Details & Sizes
We are unable to accept returns on certain items. These will be carefully marked before purchase.
| S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
|---|---|---|---|---|---|---|---|---|
| Width, in | 20.08 | 22.05 | 24.02 | 25.98 | 27.99 | 29.92 | 31.89 | 33.86 |
| Length, in | 27.17 | 27.95 | 29.13 | 29.92 | 31.10 | 31.89 | 33.07 | 33.86 |
| Sleeve length from center back, in | 33.50 | 34.50 | 35.50 | 36.50 | 37.50 | 38.50 | 39.50 | 40.50 |
| Size tolerance, in | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 |
Product features
- 50/50 cotton-poly blend for softness and durability
- Tubular knit without side seams for a smooth silhouette
- Double-lined hood with color-matched drawcord
- Kangaroo pouch pocket for warmth and storage
- DTF/DTG printing and optional embroidery for crisp graphics
Care instructions
- Tumble dry: medium
- Iron, steam or dry: low heat
- Do not dryclean
- Machine wash: cold (max 30C or 90F)
- Non-chlorine: bleach as needed
FAQ
How long will my order take to arrive?
Every item is made to order, so please allow 2–7 business days for production before it ships. Once it ships, domestic (US) orders typically arrive within 2–5 business days, and international orders can take 5–20 business days depending on your country and customs processing. You'll get a shipping confirmation email with tracking as soon as your order is on its way.
Do you ship internationally?
Yes! We ship worldwide. Delivery times and any customs fees vary by country — customs/import duties, if applicable, are the responsibility of the customer.
Why does shipping cost vary from order to order?
Our products are made and shipped from a global network of production facilities across the US, Europe, Canada, and Asia, and each order is automatically routed to the facility closest to you whenever possible. However, not every product is stocked at every facility — if the item you ordered isn't available at the closest location, it may need to be fulfilled from a facility further away or shipped internationally instead. This is also why shipping costs and delivery estimates can differ slightly from order to order, even for similar items.
What if my order arrives damaged, misprinted, or wrong?
We've got you covered. If your item arrives damaged, defective, misprinted, or isn't what you ordered, email us within 30 days of delivery with a photo of the issue and we'll send a free replacement or issue a refund — no need to send anything back.
Can I return or exchange an item for a different size or if I change my mind?
Because everything is made to order just for you, we're not able to accept returns or exchanges for reasons like wrong size, color, or a change of mind. Please check our size chart carefully before ordering. If there's an actual defect or error on our end, see above — we'll always make it right.
How do I know what size to order?
Check the size chart on each product page before ordering — since items are made to order, we're unable to offer exchanges for sizing.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status anytime by logging into your account or using the order lookup on our site.
What payment methods do you accept?
We accept all major credit/debit cards and other secure checkout options available at checkout.
Shipping & Returns
Production time
All of our products are made to order. Production typically takes 2–7 business days before your order ships (embroidered items may take a bit longer due to the extra manufacturing steps).
Where your order ships from
We work with a global network of production facilities across the US, Europe, Canada, and Asia. Whenever possible, your order is automatically fulfilled at the facility closest to your delivery address to keep shipping fast and affordable. That said, not every item is stocked at every facility — if the product you ordered isn't available closer to you, it may be fulfilled from an overseas facility instead. This is why shipping costs and delivery times can vary somewhat from order to order, even between similar products.
Shipping time
- Domestic (US): 2–5 business days after your order ships
- International: 5–20 business days after your order ships, depending on destination and customs
These are estimates, not guarantees — occasionally fulfillment or transit can take a little longer, especially during peak seasons or if your order ships from overseas.
Order tracking
You'll receive a shipping confirmation email with tracking information as soon as your order leaves production.
Damaged, defective, or incorrect items
If your order arrives damaged, misprinted, or you received the wrong item, contact us within 30 days of delivery with a clear photo of the issue. We'll send a free reprint or issue a full refund — there's no need to return the original item.
Returns & exchanges
Because each item is printed specifically for your order, we're unable to accept returns or exchanges for reasons like incorrect size, color preference, or change of mind. Please double-check the size chart and product details before completing your purchase.
Customs & import fees (international orders)
Any customs duties, taxes, or import fees charged by your country are the responsibility of the customer and are not included in the order or shipping total.
Questions?
Reach out to us at [your support email] and we'll be happy to help.